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Smarterbuildingtech.com Returns Policy
At Smarterbuildingtech.com we want you to be completely satisfied with the products your purchase from our store. In order to provide you with consistently low prices, we enforce the following returns policy. By purchasing from this site, you agree to be bound by the conditions of this returns policy. If you do not agree to be bound by these terms and conditions, please do not use this site.
All products, unless specifically excluded in the product description are subject to the terms and conditions of our returns policy. Smarterbuildingtech.com reserves the right to exclude certain products from our standard returns policy and this exemption will be clearly stated in the product description.
Any special order or customized items are specifically excluded from our standard returns policy. Orders accepted for customized or special order products are non-cancellable and the items are not returnable.
RMA Numbers: A Return Material Authorization (RMA) Number must be received prior to returning any equipment by calling our customer support number. All products must be returned in new condition and in their original packaging, including installation manuals. Any packages that arrive without a valid RMA number will be returned to sender as we have no way of tracking the return. Please reference the RMA number on the shipping label.
Restocking Fees & Shipping Costs: For all returns, products that have been damaged, opened or are not returned in the original packaging will be subject to a restocking fee. Unless a product is received DOA, the customer is responsible to pay all costs of shipping back to Smarterbuildingtech.com and to insure that the product is correctly packaged for shipment.
Items Damaged During Shipping: Insurance is your responsibility. In no case shall Smarterbuildingtech.com be responsible for returned equipment that has been damaged in transit; therefore we strongly recommend that the customer purchase insurance from the freight forwarder equal to the value of the product.
International Shipments & Returns: Customs, Duties and import fees for any shipments outside of the United States are the sole responsibility of the customer. We cannot calculate or include the costs associated with importation fees, customs or brokerage charges which may vary depending on your location and the laws of your country.
Return Shipping Address:
Smarter Building Tech
13526 South 110 West
Draper, Utah 84020
Remember! You must list the, RMA number on the shipping label!
The First 30 Days from the Date of Shipment:
If for any reason you are not satisfied with your purchase, the item may be returned within 30 days from the date of purchase for a 100% in store credit or an 80% cash refund. All cash refunds are subject to a 20% re-stocking fee.
30 day shipping dispute policy
If you feel that there is an error in your shipment, please report any shipping disputes immediately to one of our customer service representatives at 1-866-999-8824. Disputes received after 30 days of shipment will not be considered.
After 30 days from the date of purchase:
Smarterbuildingtech.com will not offer refunds or credits after 30 days from the date of shipment. After 30 days, the terms and conditions of the manufacturer’s warranties and policies apply to all products.
Questions & Status
If you have questions regarding your return, please feel free to contact the shipping department at 866-999-8824 during our normal business hours; Mon-Fri 8am - 5pm Mountain Standard time.